About
Us customer
service
| Welcome!
Thank you for visiting us at HockeyGear.com™. We would like your shopping
experience to be fun, fast and easy.
We are located
in the hotbed of southern New England hockey. Our store location
is at the Northford Ice Pavilion, Northford, CT.
Our sales team is
made up of hockey players who previously or currently skate at all levels
of inline and ice hockey competition, including the pros! They can assist
you to make sure you receive the proper advice and recommendations.
If for any reason
you need additional information or have a question about our products,
service or order status, please call us toll free 1-877-217-6636.
You can email us
of course 7 days a week any time of the day. And there is always free shipping on sales over $199.00
Policy Section
- Specials
- Shipping
- Taxes
- Returns
- Warranty
- UPS Tracking
|
Northford Ice Pavilion, home of HockeyGear.com |
Policies section
Limited quantities available on all specials
We will attempt to beat any verifiable price for the identical item on the internet.
Email us with the item name, price and the Web site URL where you found a better
price and we will attempt to beat their price.
Shipping Information:
PLEASE READ -- Shipping
Information and Return Policy
 Shipping
and Handling Charges – All
orders shipped via UPS Ground (free for purchase over $199.00
except for handling fee $4.95) for residents of the continental
United States. Oversized items will be shipped UPS Ground
only. You will be contacted by email if this pertains to
your order. In most cases your order will ship from Connecticut.
Orders placed before 3pm will arrive the next business day
to New England and the tri-state area. Call 1-877-217-6636 for
additional questions on shipping.
NEXT DAY SHIPPING - CALL FOR RATES
| Ground
Shipping Rates and Handling Charges |
| Order Amount |
Shipping Charge |
Handling Charge |
Total |
| $0 to$
0.99 |
$4.00 |
$4.95 |
$8.95 |
| $1.00
to 49.99 |
$7.05 |
$4.95 |
$12.00 |
| $50.00
to 99.99 |
$9.05 |
$4.95 |
$14.00 |
| $100.00
to 149.99 |
$12.05 |
$4.95 |
$17.00 |
| $150.00
to 199.99 |
$14.05 |
$4.95 |
$19.00 |
| $200.00
to $249.99 and up |
$0 |
$4.95 |
$4.95 |
|
All shipping is via UPS or when available United States Mail. There are four options
for shipping. If an item is not available or is backordered notification will
be sent. Within the notification we will ask if the item is to be shipped when
available or the order cancelled.
Connecticut residents receive free shipping via UPS Ground on orders over
$50 ($4.95 handling charge not excluded).
All orders over $199 ($4.95 handling charge not excluded) receive free shipping via UPS Ground for residents of
the continental United States.
In stock items ordered Monday-Friday before 2pm usually ship same day:
- UPS Ground requires 7 business days to arrive from ship date.
- UPS 3 Day Select requires 3 business days to arrive from ship date.
- UPS 2 Day Air requires 2 business days to arrive from ship date.
- UPS Overnight will arrive by the afternoon of the day after shipping, Monday
through Thursday, packages shipped overnight on Friday will arrive by Monday
afternoon.
UPS 3 Day Select, UPS 2nd Day Air,and UPS Next Day Air, shipping rates are based upon weight. Weight of the items in your cart will be calculated against the shipping method that you have chosen. Oversized items such as hockey sticks and goalie pads will be charged based on the “dimensional weight” of the order. Some bulky items, although light, are charged based on “dimensional weight”.
Orders outside of North America:
We are no longer shipping overseas. Problems with bad orders and unverifiable
credit cards have driven us to stop taking order from overseas. If you would
like to place an order call us and we may be able to accomodate you but we will
require payment first before the order is shipped. Payment must be in the form
of cashiers check in US Funds. All tariffs and shipping charges are the responsibility
of the customer and HockeyGear.com is not responsible for items not recieved
after they have left our warehouse.
Taxes:
Any orders shipped to an address in the state of Connecticut will be charged the
applicable state sales tax(6%).
Return Policy – STORE CREDIT OR EXCHANGE ONLY (NO REFUNDS) - GOOD FOR 30 DAYS FROM INVOICE DATE
Store credit and exchanges, must be accompanied by a copy of the receipt and a
Exchange Authorization Number (EA), which should be marked on the receipt and
written prominently on the outside of the return package. for exchanges. Please enclose $8 for return shipping. To receive a EA number,
please call us Toll Free: 1-877-217-6636 between the hours of 12pm and 8pm Eastern
Time Monday through Friday.
NO EXCHANGE WILL BE ACCEPTED WITHOUT A EA NUMBER.
Exchanges must be received within 30 days of invoice date:
No exchanges will be accepted after 30 days. Used items are not eligible for store
credit or exchanges. Exchanges are processed upon receipt.
Shipping and Handling:
Shipping and handling costs for returns are the responsibility of the customer
and are non-refundable. Ship Returns To:
HockeyGear.com
Returns
24 Fire-Lite Place
Northford, CT
06472
Warranty:
All items are guaranteed under the manufacturer's limited warranty. Warranty covers
defective material or workmanship. Abuse or improper care is not covered under
the manufacturer's warranty. All items in question must be inspected before any
decision can be made. Some manufacturer's may repair rather than replace. Hockey
sticks and blades do not have a guarantee or warranty against breakage.
|
Home
| About Us | Privacy
Policy | Shipping/Returns | View
Cart
All material on this Web site is owned by HockeyGear.com™ and it's affiliates.
Any reproduction or use of its content is prohibited without permission of it's owner.
Not responsible for typographical errors.
HockeyGear.com © 2006
|
